| Company: | The Dupont Circle Hotel
Washington, , DC |
| Job Location: |
All Counties in DC |
| Employment Type: | Part Time |
| Department: | Concierge / Bellstaff |
Description: |
POSITION PURPOSE:
Escorts arriving and departing guests in a friendly courteous manner to and from their accommodations, and transports their luggage. Acquaints each quest with their room and luggage.
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Duties: |
ESSENTIAL FUNCTIONS (INCLUDE BUT ARE NOT LIMITED TO):
Average Time
Percentage
40% Retrieves guest items from cars, busses, vans and carts. Grasps, lifts, carries and/or loads luggage and packages onto a bell cart to transport items throughout the hotel to designated room. Navigates bell cart through public areas, guest room corridors and to elevators.
30% Escorts customers to accommodations, visually inspects room and telephones housekeeping of any deficencies such as missing towels. Points out room features and directory for assistance.
10% Listens and responds to guest inquiries using a positive, clear speaking voice. Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions, car rentals etc.
10% Organizes and stores luggage as necessary in a designated area.
10% Greets customers immediately with a friendly and sincere welcome. Remains calm and attentive, especially during heavy hotel activity emergencies.
SUPPORTIVE FUNCTIONS:
• Picks up and delivers guest laundry to and from guest rooms in a timely, accurate manner
• Delivers morning newspapers, mail, packages, faxes, etc. to specific guest rooms
• Maintains and posts hotel reader boards and public area signage
• Cleans and polishes carts and other equipment used in the department
• Retrieves and inputs data from a computer terminal in an accurate, error-free manner
• Answers the bell desk phone and provides information as needed
• Reads and matches luggage tags, writes claim tickets and detaches portion to give to guest
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Qualifications: |
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
• Ability to understand and follow written and verbal instructions
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
• Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 100 pounds continuously throughout shift
• Ability to stand, walk and/or sit and continuously perform essential job functions
• Sufficient manual dexterity in one hand to be able to load and unload luggage
• Ability to perform tasks requiring bending, stopping, kneeling, and walking significant distances on property
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